PRIVACY POLICY

Confidentiality and security are paramount values for VICIBICI, SLU and, consequently, we assume the commitment to guarantee user privacy at all times and not to collect unnecessary information. Next, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

  • Who is responsible for processing your data.
  • For what purposes we collect the data we request.
  • What is the legitimacy for its treatment.
  • How long do we keep them for?
  • To which recipients your data is communicated.
  • What are your rights.

Responsible party

VICIBICI, S.L.U.

L-715338-X

Passatge d'Europa 1, 4th floor,

AD500 Andorra la Vella

Andorra

Personal information

This Privacy Policy covers all data collected and used by us through the VICIBICI platform (hereinafter, “Platform”).

Therefore, this Privacy Policy is applicable to the users of the Platform who, from now on, will be referred to all of them jointly as, the "Users” or individually as “User” or “You”.

Personal data collected

Personal Data means any information or data that can identify you, either directly or indirectly.

The provision of Personal Data requires a minimum age of 18 years or, where appropriate, have sufficient legal capacity to contract.

Data that Users provide us directly

Data obtained when registering as a User on the Platform: When you register through the Platform, we collect:

  • Name and surname
  • mailing address
  • Phone number
  • Identification document number (DNI)
  • Email address
  • Password

Data obtained when contacting us: When you contact us through the 'Advertise your Event and Contact' forms for this purpose on the Platform, we collect:

  • Name
  • Email address
  • Phone number
  • Any data that you voluntarily provide us
  • Any images that you voluntarily provide us

Data obtained through the purchase form in the Platform's online store: When you purchase a product through the Platform, we collect:

  • Name and surname
  • mailing address
  • Phone number
  • Your credit card details. In this regard, for your security, we have entrusted the payment system by credit or debit card to a secure payment gateway. The bank details entered are encrypted and securely transmitted to the bank's servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.

You guarantee that all data about your identity and legitimacy provided to VICIBICI through the Platform are true, accurate and complete. Likewise, you agree to keep your data updated. In the event that you provide any false, inaccurate or incomplete information or, if VICIBICI considers that there are well-founded reasons to doubt the veracity, accuracy and integrity of the same, VICIBICI may deny you access and present or future use of the Platform or of any of its contents and/or services.

Likewise, the User must safeguard the identification password to make use of the services provided on the Platform, and undertakes not to assign its use to third parties.

Information You indirectly provide to us by creating an account and using the Platform

Information about how you use our services, the features you use and the actions you take.

  • Information derived from the use you give to the Website in aggregate form to implement improvements on its operation and provide you with recommendations that may be of interest to you.
  • Your IP address that allows us to know your location from which you have connected as a user, in order to offer you the closest products to your location.

Obligation to provide us with your personal data and consequences of not doing so.

The requested personal data is necessary for your registration on the Platform and the management of the products acquired by the Users, as well as for the correct use of the services of the Platform, so if you do not provide them, we will not be able to assist you. correctly or provide the services you have requested through the Platform.

In any case, we reserve the right to decide whether or not to include personal data and other information in our databases.

Other purposes related to the use of the Platform:

  • Sending promotions and advertising related to products and services that may be of interest to you (sending newsletter), with your express consent.
  • Manage and monitor the contractual and pre-contractual relationship that is maintained with the Users of the Platform.
  • Communicate with you, including by email, regarding new services, updates or any other matter related to the operation of the Platform.
  • Improve, develop and test our Website.
  • Protect the rights, property and/or safety of VICIBICI.

On the other hand, for the proper functioning of the Platform, we may use technical and functional cookies to:

  • The correct reception of technical recommendations, Platform updates, security alerts and support messages.
  • Improve the services to which you could subscribe by studying your behavior as a user, to adapt it to your needs and tastes.
  • The preparation of reports and statistics, in a dissociated way.
  • Research, develop and improve services to users or to offer new services, features and tools.

If you want to obtain detailed information about the cookies we use, you can consult our Cookies Policy here.

Purposes of the processing of your personal data

The personal data provided through the use of the VICIBICI Platform is necessary for the following purposes.

  • Manage your Platform User registration: The processing of your data is necessary for the execution of the services offered on the Platform. The basis of the legitimacy is your express consent at the time of registration on the Platform, as well as the existing contractual relationship when accepting the Terms and Conditions of use of the same.
  • Provide a means for you to contact us.
  • Respond to your questions and/or requests.
  • Identify you as a user and be able to give you access to the different functionalities that are available to you as a user on the Platform.
  • Make purchases of the products offered on the Platform.
  • Execution of the payment of the acquired products.
  • Offer you discounts on your next purchases, if applicable.
  • Shipping of products purchased through the Platform.

Legitimation for the processing of personal data

Similarly, we consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you register on the Platform.

  • Manage purchases of products offered on the Platform: The legal basis is the contractual relationship maintained with you at the time of acceptance of the Terms and Conditions of purchase of the products we offer.
  • Sending commercial communications: The legitimate basis is the express consent you give us (for example: when you authorize the sending of advertising or our newsletter).
  • Identification of your IP address that allows you to offer content filtered according to your location. The legitimate basis is our legitimate interest to improve your experience as a User.
  • User Support: From VICIBICI we have a legitimate interest to attend to the requests or queries of the Users through the various existing means of contact. We understand that the treatment of this data is also beneficial for the User insofar as it allows us to be able to adequately attend to and resolve the queries raised.

For the management of incidents related to the use of the Platform, the treatment is necessary for the execution of the contractual relationship maintained with you.

When the query is related to the exercise of the rights that we inform you about below, or with claims related to our services, what legitimizes us to process the data is the fulfillment of legal obligations on our part.

Recipients of personal data collected

Your Personal Data may be communicated to third parties, these are:

  • Third parties that help us provide IT services, such as Platform providers, hosting services, maintenance and support on our databases, as well as our software and applications that may contain data about you.
  • Third parties that help us provide digital services and reviews, CRM, web analytics and search engine.
  • Advertising, marketing and digital media agencies to help us deliver advertising, marketing and campaigns, to analyze their effectiveness and to manage your contact and questions.
  • Companies that carry out activities to get your purchases to you, such as payment service providers, warehouses, order packers and transport companies.
  • Third parties for compliance with legal regulations.

In relation to the purchases made in the territory of Andorra, VICIBICI will communicate to the sellers, personal data of the Users (name and surname) for the correct physical delivery of the products acquired by the Users through the Platform. We will ensure that any communication of your personal information that we or those third parties with whom we share your personal information, comply with the legislation that is applicable to us.

Conservationof your personal data

We will only keep your Personal Data for the period of time that we need for the purpose for which we treat them, until your account is deleted, you expressly request it or during the period of time legally established for it. 

By deleting your account we remove the published content. In any case, your data could be kept by legal imperative, for the established period of time, however, such data will be blocked.

The Personal Data obtained through registration on the Platform, those obtained through a query or through the email address will be kept until the service is performed or during the time of attention for the resolution of your query.

The Personal Data obtained through your express consent for the sending of commercial communications and/or newsletters, will be kept until you revoke the consent and request to unsubscribe from the service.

We may retain some personal data to comply with our legal or regulatory obligations, as well as to administer our rights (for example, to assert our claims in Court) or for statistical or historical purposes. When we no longer need to use your personal data, it will be removed from our systems and records or anonymised so that we can no longer identify it.

Rights in relationiwith your personal data

Anyone can withdraw their consent at any time, when it has been granted for the processing of their data. In no case, the withdrawal of this consent conditions the execution of the subscription contract or the relationships generated previously.

Likewise, you can exercise the following rights:

  • Request access to your personal data or its rectification when they are inaccurate.
  • Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request the limitation of your treatment in certain circumstances.
  • Request opposition to the processing of your data for reasons related to your particular situation.
  • Request the portability of the data in the cases provided for in the regulations.
  • Other rights recognized in the applicable regulations.

Where and how to request your Rights: By writing to the person in charge at your postal or electronic address (indicated in section 1), indicating the reference "Personal Data", specifying the right that you want to exercise and with respect to what personal data. In case of disagreements with the company in relation to the processing of your data, you can file a claim with the Spanish Data Protection Agency (www.agpd.es) or before the Andorran Data Protection Agency (www.apda.ad), depending on whether you are a Spanish or Andorran resident.

Security of your personal data

In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided from its alteration, loss and unauthorized treatment or access.

Updateiof your personal data

It is important that in order for us to keep your personal data updated, you inform us whenever there has been any change in them, otherwise, we are not responsible for their veracity.

We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our Platform.

Contact:

If you have any questions or concerns about how we process and use your personal data or wish to exercise any of the rights described above, please contact support@vicibici.com.

Publication date: November 01, 2021